Support Contract, Software, 5-10 Devices, Direct Connect

DirectConnect offers all eConnect features plus real-time phone support, seamless field service dispatch, subscription to Support Connection magazine and an option for proactive shipment of software updates. eConnect provides online resources and a collection of technical reference CDs for companies that have non-critical support issues, few planned process improvements or significant internal troubleshooting capabilities across all shifts. eConnect customers can submit electronic support requests to Rockwell Automation support specialists (one business day response) and download software updates from the web.